Last updated: September 2026
ReAlly acts as a marketplace connecting Real Estate Brokers with independent service professionals (Allies and Sign Wranglers). Payments are processed securely via Stripe, and funds are held until the job is marked complete and approved by the Broker.
As a Broker, you have the opportunity to review the submitted work (e.g., photos of the installed sign or photography assets) before approving the final release of funds. If you approve the job, the transaction is considered final and non-refundable.
If the work submitted is unsatisfactory or incomplete, you must not approve the job. You can reject the submission within the app and communicate directly with the service provider to rectify the issue. If the provider fails to complete the job as agreed, the held funds will be refunded to your original payment method.
Bookings can be cancelled by the Broker before the provider has commenced travel or started the job. Depending on the timing of the cancellation, a small cancellation fee may apply to compensate the provider for reserved time.
For disputes that cannot be resolved directly with the provider, please contact our support team at Support@yourreally.com.